Manager, Emergency Repair Services

The Manager of Emergency Response Services is responsible for managing roadside breakdowns and idle equipment across the HUB network, The Manager will be responsible for managing teams . and Offshore based and ensuring compliance with company policies and established best practices. The Manager will be expected to oversee team performance in terms of total calls, completed calls, average speed of answered calls, calls not answered, and roll time. The Manager will also be responsible for monitoring breakdown costs and ensuring the team meets established goals and targets. The Manager will work closely with the team to identify areas of improvement, provide coaching and training to enhance performance, and ensure the team is adequately equipped to handle emergency repair services. 

ESSENTIAL JOB FUNCTIONS: