Manager, Digital Customer Success

Job Summary

We are seeking a strategic, data-driven Manager of Digital Customer Success to lead a high-performing team focused on driving customer retention, satisfaction, and growth at scale. This role will oversee the execution of digital-first strategies that proactively support and engage customers throughout their lifecycle using automation, content, analytics, and technology. You will lead a team of Digital Customer Success Managers (DCSMs) and work cross-functionally with Product, Marketing, Support, and Sales to ensure a seamless, customer-centric experience.

Key Responsibilities

• Team Leadership & Development: Lead, coach, and develop a team of Digital Customer Success Managers to deliver world-class service and results. Set clear performance goals and KPIs aligned with customer and business outcomes. Foster a culture of innovation, collaboration, accountability, and continuous improvement. Regularly evaluate existing skillsets against bu...