About the Role
Davao City, Philippines | Posted on 04/17/2025
Oversee daily operations of a healthcare account, ensuring performance targets and service level agreements (SLAs) are met or exceeded.
Lead, coach, and develop team leaders and frontline staff to foster a high-performing and customer-centric culture.
Monitor key metrics (e.g., AHT, CSAT, Quality, Compliance) and implement data-driven strategies for improvement.
Ensure compliance with healthcare regulations, data privacy (e.g., HIPAA), and internal company policies.
Collaborate closely with cross-functional teams (e.g., Quality, Training, HR, Client Services) to drive operational efficiency.
Handle escalations and work with stakeholders to resolve issues in a timely and professional manner.
Participate in client meetings, business reviews, and audits to represent operations effectively.
Identify opportunities for process improvement and support implementation o...
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