Manager, Customer Success Manager

Role Summary

The Manager of Customer Success leads a team of Customer Success professionals responsible for driving adoption, value realization, renewal, and expansion across a defined customer portfolio. This leader sets clear expectations, builds scalable processes, and partners cross‑functionally (Sales, Renewals, Support, Product, Professional Services) to deliver predictable customer outcomes and protect recurring revenue (ARR). You will be accountable for the performance, development, and engagement of your team, ensuring they execute consistently against customer journeys, playbooks, and KPIs.

Key Responsibilities

• Customer Outcomes & Revenue
• Own renewal, churn, and expansion outcomes for the team’s book of business, in partnership with Sales and Renewals.
• Ensure CSMs build and maintain strategic success plans for priority accounts, with clear business outcomes, owners, and timelines.
• Oversee delivery o...