Manager Customer Experience

Tasks:

• Drive the regional strategyand ensure cross-functional integration, management, and planning for abest-in-class Customer Experience across the customer journey,maximizing customer excitement at each individual touch point.
• Manageand develop the Customer Experience function to enhance performance bysetting clear KPIs and measuring against these on a regular basis toensure continuous improvement.
• Work effectively with all peersand teams in Marketing, Business Development, New Business Fields,Sales, and After sales along the value chain to negotiate and influenceimprovements in the Customer Experience.
• Define and support multichannel programs designed to convert, retain, and grow existing and new strategic customer groups.
• Establishand maintain efficient and effective customer service processes acrosschannels to ensure any concerns are addressed and resolved in a timel...