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Support multiple business units and supporting functions in making key strategic decisions. Liaise cross-functionally beyond primary internal customer group; including, but not limited to, finance, HR, business development, sales, marketing, IT, and R&D. Make decisions and take action without needing the whole picture. Support fact-based decision-making and measurement of operational effectiveness (i.e., new process operating as designed) and/...
About the Role
Position Overview
The Manager, Customer Care Analytics is a cross-functional internal consultant to the business that will work across several business units, with a primary internal customer group while still supporting other functions, as needed. This role is responsible for supervising and completing a wide range of quantitative and qualitative analyses to help inform company strategy and run the business more effectively.
Essential Duties
Include but are not limited to the following:
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