Manager, Client Experience Team - Custom (Xico)

About the RoleGrade Level (for internal use): 10.The Client Services team strives to provide the highest level of support to S&P Dow Jones Indices clients, with the ultimate goal of encouraging retention through the enhancement of the overall client experience.The team supports global and regional clients including Asset Managers, Endowments and Foundations, ETF product providers, Investment Management Consultants, Insurance companies, Investment Banks, and Pension Funds.Working across a diverse set of cross‐functional client teams including marketing, legal, operations, portfolio management, and product development.Typical work schedule: 9am-6pm, flexible (Mex time).
Responsibilities and ImpactThe Client Services team works collaboratively with a wide cross section of teams within S&P Dow Jones Indices to provide a broad foundation in both indexing and the unique business model.As a Client Service specialist, you will support the largest sophisticated indexers in the world, ass...