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About the Role
Job Description
- Assist in managing daily outlet operations, including staff scheduling, inventory control, and workflow supervision.
- Hand on doing front-of-house and back-of-house operations to ensure compliance with food safety and hygiene standards.
- Help develop and implement sales strategies to increase revenue and customer retention.
- Support promotional campaigns, special events, and upselling initiatives.
- Train, guide, and motivate staff to improve team performance and service quality.
- Handle customer complaints and special requests professionally to maintain high customer satisfaction.
- Maintain high service standards and ensure a positive customer experience.
- Conduct regular staff briefings to align team performance with service goals.
- Prepare operational reports and analyze data to support managerial decision-making.
- Maintain proper documentation of procedures, inventory, a...
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