Management Associate

Job Description & Requirements Outlet Drink Stall Operations Manage and ensure smooth operation of the Drink stall within the food court or coffeeshop. Manage transactions with customers' order using cash registers / Point-of-Sale (POS) Systems. Collection of payments whether in cash, credit card, coupon, Net card, cashless payment, etc. Provide excellent customer service by maintaining a positive, empathetic, and professional attitude toward customers at all times Responding promptly to customer inquiries. Ability to follow company SOPs, operational workflows and guidelines when preparing and serving food and beverage items at assigned counters such as Desserts, Dim Sums, Drinks, Fruits or A Taste of Nanyang. Ensure product wastage is controlled to meet the product's gross profit (GP) target Drive sales performance through upselling and cost control. Responsible to drive sales performance by upselling, cost control and developing new product. Monitor and control the supply levels of p...