About the Role
Job Description
Be part of a dynamic and supportive Network Operation Center team that celebrate successes by serving customers around the globe.
Be the first responder to network incidents by applying problem solving skills to maximize system uptime and to create positive customer experience.
Provide clear, concise verbal and written communication with end customers via telephone and email from various cultural backgrounds.
Proactively real time monitoring for customer telecommunication systems in real time by leveraging on AI tools to ensure maximum system availability.
Research and develop solutions for common problems.
Create and update knowledge articles for team sharing and enhancing technical knowledge.
Collaborate with cross functional teams globally on customer service request and incident resolution.
Bring your fresh perspective to identify and...
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