About the Role
The Managed Services Administrator is a behind the scenes technical role designed to support, maintain, upgrade, and automate within our managed services technology stack. Someone who loves learning new technology, automation, scripting, and root cause analysis. Driven to find efficiencies and thrives on innovation and working within a team.
ESSENTIAL FUNCTIONS:
Daily monitoring of internal and external managed infrastructures
Behind the scenes support of on-site technical teams
Liaison with software and cyber security vendors to troubleshoot, repair, and automate
Monthly network health analysis and reporting for managed services clients
Continual improvement of managed service alerting systems and proactive automation
Contribute to team goals with regards to SLA requirements, case resolution, and customer satisfaction
Participate in emergency on call rotation
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