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About the Role
The “Fortis control room” operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests)
« Control room / first level support » activities consist of:
· Monitoring the availability of infrastructure services and applications,
· Applying the instructions and/or instructions referenced
· Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications
Participation in DRP exercises.
Responsibilities
Alert management (based on AINOI):
· Take into account the alerts
· Arbitrate alerts by human correlation / acknowledgment and/or Incident creation
· ...
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