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About the Role
Job Description
Mainframe Application Production Support Engineer
Toronto, ON - Hybrid (4 Days WFO)
Role Descriptions
- Application Custodianship ACA / ERIC / PARA (creation | review and closing)
- Closing Problem records, Providing updates to the Risk team, Risk assessment and management
- DR exercise | planning | approval | management | coordination | and participation
- Production mailbox and Incident Tickets Review | Triage | Analysis and Closing
- Production PIV e.g. | CIS/ALP | API via Postman | PMA Tool
- Production support & investigation (e.g. updating missing client name in SRF | client card/VVD status | replying to production inquiries)
- Work closely with a developer to address production issues
- Thales Purge (special courier of Client Cards) and Client Card Exception Report Review via Thales PROD website/portal
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