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About the Role
Export order processing
- Acknowledge email within the same day or after next morning for email received after working hours.
- Update new order in tracker/system on the same day order receive and place booking with carrier based on contract/routing guide shared by pricing department. Work with pricing department if unable to place booking for next action.
- Orders received more than 30 days from PGI/cargo ready date, to follow up on schedule and rates availability with HOD/pricing department.
- Release booking to customer within 1 work day for orders PGI less than 30 days and monitor closely for orders with PGI more than 30 days which booking to release within the KPI.
- Arrange truck/container with transporter based on free time at least 10 days from empty turn in date to avoid overbook situation. Urgent orders, to communicate with transporter closely.
- Monitor empty turn in and laden out closely and follow up for shipping ...
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