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The Shift Leader is responsible for overseeing daily operations during their assigned shift, ensuring performance, productivity, and quality targets are met.
This role manages a team of Team Leaders, driving operational excellence, team engagement, and continuous improvement across all processes.
About the Role
JOB DESCRIPTION
TASKS
Operations Management
Ensure the correct execution of all operational processes during the shift (inbound, outbound, picking, packing, etc.)
Monitor KPIs (productivity, quality, service level, safety) and take corrective actions when needed
Guarantee adherence to standard operating procedures (SOPs)
Team Leadership
Manage, coach, and develop a team of Team Leaders
Provide clear direction, priorities, and expectations at the beginning of each shift
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