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About the Role
Live Chat Support Specialist
Department: Dedicated Recruitment
Employment Type: Freelance
Location: Philippines
Compensation: $5.00 / hour
Description
We are looking for a quick‑thinking, empathetic, and tech‑savvy Live Chat Support Specialist to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real‑time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.
Key Responsibilities
- Answer client inquiries
- Address issues with orders and product inquiries via the customer interface platform and from Facebook and email
- Track shipments and handle backend shipping inquiries
- Perform general research
- Update addresses and client information
Qualifications
- 1 ye...
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