Level 1 System Support Engineer

The Level 1 System Support Engineer will be the first point of contact for technical issues. This role is responsible for troubleshooting and resolving basic IT problems, ensuring smooth day-to-day technical operations, and escalating issues where necessary.

Technical Support & Troubleshooting

• Provide first-level support for hardware, software, and network-related issues.
• Troubleshoot and resolve problems related to:
• Windows OS
• Email and collaboration tools
• Printers, scanners, and peripherals
• User applications and system access
• Handle support requests through calls, emails, walk-ins, and ticketing systems .

System & User Support

• Install, configure, and maintain desktop systems, laptops, and basic network devices .
• Account creation and access provisioning
• Device setup and configurations

Network & Connectivity...