Level 1 Support Technician

Key Responsibilities

Technical Support & Troubleshooting

• Provide Level 1 support for WiFi networks, switching infrastructure, and IPTV platforms
• Perform basic fault finding on network connectivity and IPTV‑related issues
• Monitor alerts and respond to incidents according to defined SLAs
• Escalate unresolved or complex issues to Level 2 support with accurate diagnostics

Networking & Infrastructure

• Assist with basic switch configuration (VLANs, ports, PoE, basic QoS)
• Support and troubleshoot WiFi access points and controllers
• Work with enterprise network hardware including Ruckus, HPE, Aruba and similar vendors
• Perform basic network checks (connectivity, cabling, device status)

IPTV & TV Configuration

• Support IPTV solutions such as Hoist and LG Pro:Centric
• Assist with TV provisioning, configuration, and channel testing
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