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About the Role
Description
Job Description:
The National Solutions Group at Leidos has an opening for a Lead Tier 2 System Maintainer supporting mission applications maintenance in Alice Springs. This is an exciting opportunity to apply your experience to support our customer’s mission.
Primary Responsibilities + Lead a Tier 2 software maintenance team for a specific mission domain + Ensure the availability of mission processors by driving proactive Tier 2 SW maintenance + Ensure team performs incident and problem management to resolve or escalate issues + Support configuration management and change management activities + Support service transitions including migrations to cloud infrastructure + Ensure team perform all request fulfillment activities flawlessly and with customer focus + Coordinate with other maintenance, operations and engineering contract leaders as required + Ensure team documents all work performed via ticketing system + Ensure team creates, updates or enhan...
Primary Responsibilities + Lead a Tier 2 software maintenance team for a specific mission domain + Ensure the availability of mission processors by driving proactive Tier 2 SW maintenance + Ensure team performs incident and problem management to resolve or escalate issues + Support configuration management and change management activities + Support service transitions including migrations to cloud infrastructure + Ensure team perform all request fulfillment activities flawlessly and with customer focus + Coordinate with other maintenance, operations and engineering contract leaders as required + Ensure team documents all work performed via ticketing system + Ensure team creates, updates or enhan...
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