About the Role
Role Summary
The Lead Systems Architect is the technical strategist for our mega app vision. This role manages the integration between our JavaScript-based ERP (System of Record) and our modern B2B Commerce and CX platforms (Systems of Engagement). You will lead a small, dedicated development team to build a fast, scalable ecosystem that simplifies work for 250+ staff and enhances the customer experience.
Key Responsibilities
Technical Leadership: Lead a small in-house team of developers, setting the standards for high quality, scalable code and modern engineering practices.
System Integration: Design the bi-directional data flow between the ERP, the B2B Commerce app, and customer support to ensure a single, accurate view of the customer.
AI & Automation: Architect the implementation of AI models to automate technical support, product configurations, and customer service routing.
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