Lead Support Engineer, Azure DevOps (Remote)
The Home Depot Global Technology Center In Mexico • mexico, Mexico
About the Role
What you’ll Do:
As a Lead Support Engineer for SRS Distribution, a wholly owned subsidiary of The Home Depot, you will be an integral part of our Applications Production Support and SRE team as a lead (with DevOps background). You will be responsible for ensuring the stability, reliability, and performance of business-critical applications and services in production environments. This role will oversee the L1/L2 support teams, manage daily operational activities while driving improvements in system reliability, workflow automation, and the effectiveness of monitoring and incident management processes.
The ideal candidate is hands-on with technical expertise in Azure DevOps , incident and problem management , system reliability , observability & APM tools (Azure, New Relic), and continuous improvement processes.
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