Lead Service Desk Specialist

Epam • kazakhstan, Kazakhstan

📍 Location

kazakhstan

⏰ Job Type

Full-time

📅 Posted

June 16, 2026

About the Role

 
  Description 
 Currently, we are looking for a  Lead Service Desk Specialist  to join our geo-distributed team in providing end-user support to EPAMs clients.
 Currently, we support more than 20 clients across the globe, representing Healthcare, e-commerce, Retail, travel, technology, and other industries. Our team acts as a single point of contact for user requests and queries related to the applications and systems supported.

 #EasyApply 
  Responsibilities 
 Lead multiple geo-distributed teams to deliver high-quality support service to clients
 Major Incident Manager (MIM)
 Provide day to day servant leadership, guidance, and coordination across teams
 Supervise and review the work of team and handle customer complaints properly
 Managing team performance, KPIs and SLAs-driven types of engagements to define and implement correction plans when needed


            
        

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