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Senior Management All employees Aligning with business for planning, initiatives and programs Approval for budget, team members Operations, IT, Product Customer Service Finance Leading breakthrough process improvements Driving change management Process compliance and maturity Have expertise to drive Automation New technologies for automation – Intelligent OCR, Voice Bots etc.
About the Role
2) Dimensions
What are the areas (in quantitative terms) the job has an impact on?
#
Parameters
Numbers
Remarks
1
Manpower
3
Processes
5
Digital engagement
Digital customer journey
Enabling digital customer facilitation across Customer life cycle to provide competitive edge to business
5
Automation
Opportunity identification and capability building
4) Principal ac...
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