Lead Project/Program Manager

**Overview**

We’re looking for a **Lead Project/Program Manager** to drive program transformation across our Customer Care Operations Support organization. This role sits at the intersection of data analytics, business intelligence, and execution—partnering across Operations, Product, Data, and Technology to bring business insights and solutions to life at scale.

You will provide data insights for complex, cross-functional initiatives from concept through delivery. This role is ideal for someone who thrives in ambiguity, can translate data into action, and excels at driving alignment across diverse stakeholders.

This is a **primarily business-functional leadership role (70%)** , requiring a strong data analyst who can connect strategy, execution, and measurable outcomes

**What You’ll Do**

+ **Business Intelligence:** Self-identify operational efficiency, CX improvement, revenue generation, and cost savings opportunities through data ana...