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About the Role
Title: Lead Network Operations Engineer
Location: Wayne, PA / Charlotte, NC --Hybrid- (3 days a week on site)
Schedule: 6+Months Contract to Perm Hire
Pay rate- $73-78/hr on W2
Job Summary
This role serves as the Tier 3 operational owner for firewall and secure web gateway environment, with a strong emphasis on Zscaler and Palo Alto support—not architecture or greenfield design.
Core Responsibilities
Location: Wayne, PA / Charlotte, NC --Hybrid- (3 days a week on site)
Schedule: 6+Months Contract to Perm Hire
Pay rate- $73-78/hr on W2
Job Summary
This role serves as the Tier 3 operational owner for firewall and secure web gateway environment, with a strong emphasis on Zscaler and Palo Alto support—not architecture or greenfield design.
Core Responsibilities
- Act as final escalation point for Palo Alto and Zscaler-related incidents
- Lead troubleshooting during major incident calls (MIMs) involving executive leadership
- Own operational support for:
- Zscaler ZIA, ZDX, ZCX (ZPA in POC phase)
- Palo Alto firewalls
- Resolve issues independently without relying on Engineering teams
- Support lifecycle effort...
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