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Lead I - Functional

📍 Location
Chennai
⏰ Job Type
Full-time
📅 Posted
June 21, 2026

About the Role

Lead I - Functional

Location: Chennai 
Req ID: 28795 

Job Responsibilities

  • Identify the reported incident as Corrective or Adaptive. 

  • Open tickets in Topdesk and follow them until closed and User Acceptance of the solution provided

  • Corrective incidents identify if it’s related to Security, Data Problem or program issue.

  • Escalate open incidents to second like support if they can’t solve it.

  • Review, research and document all SAP system change requests received from the business affecting the Finance and Accounting areas

  • Prepare documentation of current SAP incidents. Document time spent on specific projects using Lincoln’s time tracking tools

  • Perform data analysis as requested; perform and document system testing of configuration changes

  • Check IDOC in error status and follow up until fixed

  • Job Requirements

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