Lead Data Analyst - Data Operations

Job Title

Lead Data Analyst

Grade Level (for internal use)

8

Functional Domain

Enterprise Data Organization

Job Overview

The Lead Data Analyst will play a critical role in the CCST team, working in partnership with the Quality Assurance team. The role involves managing client inquiries, analyzing banking datasets, and leveraging advanced data manipulation skills. This position requires proficiency in SQL, and experience with Python, Salesforce, and Power BI is preferred. The successful candidate will thrive in a global team environment, demonstrating a strong commitment to data integrity and client satisfaction.

Key Responsibilities

• Client Management & Inquiry Resolution: Act as the primary contact for managing and resolving client inquiries, ensuring exceptional service and satisfaction.
• Data Analysis & Insights: Analyse client questions to uncover actionable insights that support s...