Lead Concierge

Overview:
We are seeking a Concierge Manager to ensure seamless resident support, efficient visitor handling, and smooth daily operations within the community for our Hotel Industry. The role focuses on delivering exceptional service, maintaining accurate records, and coordinating with teams to resolve resident concerns promptly.
Job Description:
1. Billing & Community Service Charge Management
Send timely monthly billing reminders and invoices for community service charges.
Maintain accurate records of payments and follow up with residents for pending dues.
Ensure all charges are processed efficiently in coordination with relevant departments.
2. Resident / Tenant Support
Provide prompt support to residents/tenants, addressing concerns and resolving issues effectively.
Maintain a high standard of quality assurance within the community environment.
Coordinate with departments for special service requests or complaints raised by residents.
3. Compliance ...