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Design and develop training materials tailored to contact center operations (customer service, sales, technical support).
Screen and evaluate learning cont...
About the Role
L&D Specialist
L&D Specialist
Req ID#: 410772Cairo, Cairo, Egypt, EG
Job Description:About Us
Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.
Job Summary
Job Summary:
The L&D Specialist will support the continuous development of customer service teams within a fast-paced BPO environment. This role focuses on improving operational performance through targeted learning interventions, aligning training programs with KPIs such as CSAT, AHT, FCR, and Quality Scores. The role requires a strong focus on measurable business impact and ROI.
Primary Job Responsibilities
Key Responsibilities:
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