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L&D Services Manager

Shared Services Connected Ltd • Newcastle upon Tyne, United Kingdom

📍 Location
Newcastle upon Tyne
⏰ Job Type
Full-time
📅 Posted
June 09, 2026

About the Role

What you will be doing:



PeopleManagement & Team Leadership
  • Lead a small L&D Support team with line management responsibility for four direct reports.
  • Identify process improvements and efficient delivery noting the improvements made ensuring processes meet the needs of all our customers. Additionally, design and document process diagrams and documents.

    • Training

  • Lead all administrative and technical aspects of the Learning Management System, including overseeing the uploading of content & curricula on the LMS, testing, assigning, maintaining, and reporting on learning content.
  • Work with L&D leaders to maintain LMS inventories (course catalogue) and optimise for LMS reporting.

    • Reporting

  • Work closely with the MI team, L&D leaders, and the L&D team to ensure that up to date data is provided in the required timeframes.
  • Work closely with the relevant Finance Manager(s) on data reporting in respect to costings...

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