About the Role
The incumbent of the post will be expected to perform the following duties; Provides onsite/remote technical support (1st/2nd line) for workstations, printers, and LAN infrastructure, ensuring minimum disruption to BMA employees. Assist and provide support on WAN/LAN and other technology as requested. Ensure calls are resolved within SLA and logging of calls when the Service Desk Agents are not available. Configuring new desktops, routers, modems, and similar devices. Updating computer operating systems and other important software, as needed. Install and configure desktops and network components, including CPUs, memory modules, hard drives, graphics cards, and network devices. Ensure compatibility and compliance with manufacturer specifications and industry standards. Develop Standard Operating Procedures. Diagnosing and resolve network issues, including desktops, laptops, servers, networking equipment, and peripherals. Provide technical support to end-users, assisting them in...
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