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About the Role
The role
We are building our L3 Support Line from scratch to serve as the datacenter center of expertise for servers, firmware (BIOS/BMC), and deep Linux diagnostics across Europe and the US.
This is a senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&D and ODM vendors. You will turn complex incidents into scalable solutions and elevate L1/L2 capabilities through strong technical enablement.
Location: Mäntsälä, Finland (you’re welcome to work in our DC in Mäntsälä, Finland).
Your responsibilities will include:
Deep Technical Investigation (Primary Focus)
- Lead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions).
- Detect recurring patterns across sites and convert findings into durable fixes.
- Own technical workstreams during high-severity incidents.
Vendor & R&D Collab...
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