L2 technician msp - us remote

The Level 2 Technician (L2) provides advanced technical support for GXA clients, resolving escalated service requests and incidents while ensuring high levels of customer satisfaction. L2 Technicians act as a bridge between frontline support and senior engineering, handling complex troubleshooting, system administration, and network support tasks. This role requires a mix of strong technical knowledge, excellent communication skills, and disciplined documentation practices. L2 Technicians thrive in problem‑solving environments and are accountable for timely resolutions, accurate records, and reinforcing GXA's technical standards. CORE TRAITS & PERSONALITY Problem-Solver - Confidently troubleshoots and resolves complex issues Customer-Focused - Maintains a professional, courteous, and empathetic approach with clients Collaborative - Works effectively with team members, escalates appropriately, and shares knowledge Organized & Accountable - Manages workload efficiently and consistently d...