L2 Support Specialist

Req ID: 374402 

We are currently seeking a L2 Support Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Actively provide support for resolution of L2 issues with detailed analysis. Also help in code fixes and rigorous testing where required

Good knowledge of Unix, SQL and scripting languages

Work on supporting Product servers and clients on cutting-edge platforms.

Contribute to our continuous improvement and continuous delivery

Continually focus on enhancing the performance of the applications

Work effectively in collaboration with other team members

Provide technical feedback and support to Development teams

Perform detailed RCA of issues in production, and implement corrective actions

Validated collaboration and communication skills, being able to lead in a global environment

Basic Qualifications:

3+ years of relevant experience in application Maintenance ...