L2 Support Engineer

About Position: Experience in global systems support, with emphasis on the Market / Credit Risk domain. Experience with key financial industry data domains (e.g. reference data, market data etc.) Role: L2 Support Engineer Location: Pune/Bangalore/Hyderabad Experience: 5 to 8 Years Job Type: Full Time Employment What You'll Do: Ensure the timely production of local and global risk measures and reports daily Monitor overnight risk batch processes and publish daily status reports Respond to support incidents such as data load calculation or report generation failures Manage incident tickets and track resolution through ITSM tools (JIRA ServiceNow) Respond to end-user service requests Release Management on UAT and Production Environments Ensure succinct and timely communication of issues to stakeholders (e.g. Global Risk business support teams management) Contribute to operational documentation (e.g. knowledge-library articles runbooks etc.) Participate in rota with other support staff to ...