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L2 IT Service Desk Engineer: Real-Time Chat Support

📍 Location
Mexico
⏰ Job Type
Full-time
📅 Posted
June 08, 2026

About the Role

Infosys Limited is seeking a Consultant to provide Global IT Service Desk Chat Support Services in Mexico City. You will deliver real-time technical support for common issues, manage incidents, and maintain a professional user experience.

The ideal candidate will have strong coaching skills, experience in incident management, and the ability to enhance current knowledge base articles and protocols.

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