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About the Role
We are seeking a highly driven Desktop Support Technician L2 who willprovide day to day localremote desktop support, receive inbound calls, answer
questions, troubleshoot and document steps performed to resolve challenges with
hardware, software and application issues in a ticketing system. The candidate
will also need to facilitate customer resolution for calls and engage their
supervisors and managers to ensure operational consistency across all shifts
within the IT Support Center. Desktop Support Engineer provides Break Fix,
fault diagnosis and resolution. Providing fault analysis to customer’s various
core operating systems and platforms, as well be able to provide support and
apply desktop fault resolution for the approved application suite. Ideal
candidate should have 1-2 years’ experience in Windows Desktop support.
questions, troubleshoot and document steps performed to resolve challenges with
hardware, software and application issues in a ticketing system. The candidate
will also need to facilitate customer resolution for calls and engage their
supervisors and managers to ensure operational consistency across all shifts
within the IT Support Center. Desktop Support Engineer provides Break Fix,
fault diagnosis and resolution. Providing fault analysis to customer’s various
core operating systems and platforms, as well be able to provide support and
apply desktop fault resolution for the approved application suite. Ideal
candidate should have 1-2 years’ experience in Windows Desktop support.
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