← Back to opportunities
Manage all Incidents and service requests within SLA
Log Incidents and Requests accurately in the PSA Tool (Autotask)
Resolve technical problems with software applications or network systems
Record all actions, updates and time in a clear and concise way in the PSA Tool (Autotask)
Ensure call handling/quality, ticket management/quality, resolution of issues meet the required standards
Escalate incidents to higher level when unable to resolve
Create new/update existing Knowledge Articles within documentation platform (ITGlue)
Assist with Problem Management activities, supporting a drive to reduce unnecessary/avoidable contacts to the Service Desk
Always consider the experience of the end user and strive to make every contact with the Service Desk a positive experience in as far possible
Must be a self-starter capable of working on one’s own...
About the Role
Your Responsabilities:
Ready to Join Through a Referral?
Apply now and get connected directly with the hiring team
Apply for this Position