L1-L2 Support Engineer

Job Title: L1-L2 Support Engineer Experience reqquired:3-7 years Key Skills: MSP, Microsoft 365 Administration, Windows Operating System, Linux(Intermediate) , macOS (Basic to Intermediate) , Troubleshooting, Networking basics, Active Directory, RMM Tools, etc. Key Responsibilities: • Respond to and resolve basic technical support tickets, emails, or calls across Windows, macOS, and Linux environments. • Log, categorize, and escalate incidents or service requests to L2/L3 teams if required. • Monitor system alerts and proactively notify relevant teams. • Assist with software installations, basic network troubleshooting, and system access issues on Windows, macOS, and Linux systems. • Provide support for password resets, email issues (MS365), and end-user device setups (Windows, macOS, and Linux laptops/desktops). • Provide L1-level support for Linux systems (basic command-line troubleshooting, user management, file permissions, service checks, and common distributions such as Ubuntu/Ce...