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About the Role
Requirements
- Bachelor’s degree in IT, Computer Science, Computer Engineering, or related field.
- Minimum 3–5 years of experience in L1/L2 IT or OT operations support.
- Experience in ITS, traffic management, tolling systems, or 24/7 mission-critical operations preferred.
- Hands-on knowledge of VMware, vSphere, vCenter, vSAN, ESXi, and HCI/VxRail clusters.
- Working knowledge of SAP S/4HANA, CRM, databases, RSE systems, and back-office transaction flow.
- Familiarity with ITIL processes, incident management, change management, and SLA monitoring.
- Strong troubleshooting, documentation, and communication skills.
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