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About the Role
- Building and maintaining strong, long-lasting client relationships
- Developing a thorough understanding of key customer needs and requirements
- Negotiating contracts and closing agreements to maximize profits
- Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensuring the timely and successful delivery of solutions according to customer needs and objectives
- Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecasting and tracking key account metrics
- Identifying and growing opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assisting with high severity requests or issue escalations as needed
- Preparing reports on account status
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