Junior System Administrator (Call center - Sprinklr Platform)

Junior System Administrator (Call center – Sprinklr Platform)

1 week ago – Be among the first 25 applicants.

Overview

Exoticca is a pioneering online travel agency that revolutionizes the conception, production, and e‑commerce of long‑distance dream trips. At the core of Exoticca's brand equity is the commitment to creating life milestones. We believe in delivering best‑value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

Responsibilities

• Assist in managing the contact center platform, ensuring it is properly configured and working, including customer contact channels such as IVR, email, chatbot, live chat, and the contact form.
• Support the configuration and maintenance of the knowledge base.
• Help ensure WFM system integration.
• Assist in omni‑channel configuration across platforms including CRM an...