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About the Role
As a SaaS Engineer, you'll play a key role in ensuring the smooth running of our services while maintaining a high level of customer satisfaction. You'll be instrumental in maintaining our SynaptiQ platform and providing first-level support to our clients, as well as assisting with onboarding and the development of new features.
Your key responsibilities will be:
1. Technical SaaS Support:
- Handle first-level requests from the biggest Renewable Energy Actors, providing efficient solutions to PV or BESS technical issues and discussing more complex problems with the Senior SaaS Engineer team when necessary.
- Assist the service delivery team with the deployment of assets into the SynaptiQ platform.
- Understand clients' needs and translate these into appropriate technical solution...
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