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About the Role
Job Description
Day- to-Day:
One of our healthcare clients in hiring a highly analytical and technically skilled IVR & Contact Center Platform Designer to join their Contact Center Operations team. This role is ideal for someone who thrives at the intersection of technology, operations, and customer experience. The designer will own the creation and optimization of IVR flows, outbound dialing strategies, platform configuration, and interaction analytics—ultimately ensuring members have a seamless, efficient, and compliant experience. This is a great opportunity for a candidate who enjoys solving complex routing challenges, improving operational performance, and bringing clarity to technical processes through strong documentation. Ideal candidate looking for $45-55/hr
Responsibilities:
Design, build, and optimize IVR call flows across multiple business areas (Portfolio, Conversion, Member Experience, Hybrid).
Create and maintain clear, well‑documented IVR flowcharts...
Day- to-Day:
One of our healthcare clients in hiring a highly analytical and technically skilled IVR & Contact Center Platform Designer to join their Contact Center Operations team. This role is ideal for someone who thrives at the intersection of technology, operations, and customer experience. The designer will own the creation and optimization of IVR flows, outbound dialing strategies, platform configuration, and interaction analytics—ultimately ensuring members have a seamless, efficient, and compliant experience. This is a great opportunity for a candidate who enjoys solving complex routing challenges, improving operational performance, and bringing clarity to technical processes through strong documentation. Ideal candidate looking for $45-55/hr
Responsibilities:
Design, build, and optimize IVR call flows across multiple business areas (Portfolio, Conversion, Member Experience, Hybrid).
Create and maintain clear, well‑documented IVR flowcharts...
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