IVR Engineer

Hiring: IVR Engineer

📍 Location: India

🏢 Company: Zensar Technologies

✅ Must-Have Skills:

• 5+ years of experience in IVR development
• Hands-on experience with IVR platforms like Nuance (NDF/Mix preferred), Genesys, Dialogflow, AWS Lex, Avaya, or Cisco
• Strong knowledge of VoiceXML (VXML) and IVR frameworks
• Programming skills in Java / Python / NodeJS / C++
• Experience in Conversational AI / Voice Bot / IVA projects
• Good understanding of NLU & NLP concepts
• Experience in REST API integration
• Knowledge of telephony protocols (SIP, TDM)
• Experience with cloud platforms (AWS / Azure / GCP)
• Basic experience in SQL / NoSQL databases

🎯 Preferred Profile:

• Candidates with Nuance IVR development experience
• Exposure to end-to-end IVR lifecycle (design → developme...