ITSM Specialist

Job Description

We are seeking a detail-oriented and analytical ITSM Specialist to join our team. As an ITSM Specialist, you will be responsible for maintaining and improving IT service management processes and applications, ensuring efficient and consistent delivery of IT services across the organization. He/she is a key player in the ITSM community, working closely with ITSM role holders to optimize processes, tools, and standards for high-quality service delivery.

Key Responsibilities

• Support the IT Service Management lifecycle in line with ITIL standards and ContiTech best practices.
• Maintain and support ITSM applications, ensuring their availability, reliability, and continuous enhancement.
• Act as the Primary Point of Contact (PPOC) for a designated Competence Center, addressing and supporting all ITSM-related topics and concerns.
• Coordinate and actively engage with the ContiTech ITSM Community, fostering collabo...