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Implement and maintain ITIL-based processes and best practices Manage and optimize service management tools, such as BMC Helix Analyze IT service performance metrics and generate reports for continuous improvement Collaborate with cross-functional teams to identify and resolve IT service issues Develop and maintain documentation for ITSM processes and procedures Conduct regular audits of ITSM processes to ensure compliance and effectiveness Provide training and support to IT staff on ITSM tools and processes Participate in incident, problem, change, knowledge, and other process management activities Contr...
About the Role
Job Description
We are seeking a detail-oriented and analytical ITSM Specialist to join our team in Timisoara, Romania. As an ITSM Specialist, you will play a crucial role in optimizing our IT service management processes and ensuring efficient delivery of IT services across the organization.
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