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About the Role
**Hungry, Humble, Honest, with Heart.**
**The Opportunity**
This role is critical to improving operational stability, reducing recurring incidents, and
ensuring all service-impacting changes are properly governed. You will act as the central
coordination point during major incidents, work closely with Infrastructure and Engineering
teams, and help drive a shift from reactive support to proactive service management.
**About the Team**
We are looking for an experienced IT Service Management professional to join our Global IT
Support team and take ownership of Incident, Change, and Problem Management across a
global, 24/7 environment.
**Your Role**
Major Incident Management:
+ Lead and coordinate Major Incidents (P1 / P2) from detection through full service restoration
+ Act as the Incident Commander during critical outages, driving war rooms and bridge calls
+ Ensure clear ow...
**The Opportunity**
This role is critical to improving operational stability, reducing recurring incidents, and
ensuring all service-impacting changes are properly governed. You will act as the central
coordination point during major incidents, work closely with Infrastructure and Engineering
teams, and help drive a shift from reactive support to proactive service management.
**About the Team**
We are looking for an experienced IT Service Management professional to join our Global IT
Support team and take ownership of Incident, Change, and Problem Management across a
global, 24/7 environment.
**Your Role**
Major Incident Management:
+ Lead and coordinate Major Incidents (P1 / P2) from detection through full service restoration
+ Act as the Incident Commander during critical outages, driving war rooms and bridge calls
+ Ensure clear ow...
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