ITSM Administrator

Role Summary

We are looking for an ITSM Administrator to operate and customise the enterprise ITSM platform — covering incident, problem, change, request, CMDB, and service-portal modules.

Key Responsibilities

• Administer the ITSM platform (ServiceNow, BMC Helix, or Jira Service Management).
• Configure forms, workflows, business rules, and SLAs.
• Maintain CMDB: classes, relationships, discovery integrations.
• Build and maintain self-service portals and knowledge categories.
• Operate platform upgrades, patches, and change windows.
• Build dashboards and reports for service delivery management.
• Support integrations with monitoring, AD, and HR systems.

Required Qualifications

• Bachelor's degree in IT or equivalent.
• 4+ years administering ServiceNow, BMC Helix, or Jira SM in production.
• Strong on ITIL v4 process design.
• Hands‑on with work...