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About the Role
Description We are looking for a skilled IT/OT Service Desk Specialist to join our team in North Charleston, South Carolina. This Contract to permanent position involves delivering top-notch technical support and customer service to both internal employees and external clients in office and operational environments. If you are a proactive problem-solver with a strong focus on customer satisfaction, we encourage you to apply.
Responsibilities:
• Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary.
• Monitor system performance to ensure reliability, security, and optimal functionality.
• Assist end users with system access, hardware setup, application usage, and configurations.
• Document incidents, solutions, and knowledge base articles to promote ongoing improvement.
• Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades.
• Perform acc...
Responsibilities:
• Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary.
• Monitor system performance to ensure reliability, security, and optimal functionality.
• Assist end users with system access, hardware setup, application usage, and configurations.
• Document incidents, solutions, and knowledge base articles to promote ongoing improvement.
• Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades.
• Perform acc...
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